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Technical Support Analyst

Job Title: Technical Support Analyst
Contract Type: Permanent
Location: Witney, Oxfordshire
Salary: Negotiable
Start Date: asap
Duration: PERM
REF: PP/CK/TechSupport_1614948410
Contact Name: Caroline Kennedy
Contact Email:
Job Published: 8 months ago

Job Description

I have an exciting opportunity to work as a Technical Support Analyst for a company with a fantastic office and working environment who are currently undergoing a major business transformation, underpinned by significant investment in their technology.

The Technical Support Analyst will provide effective and efficient 1st & 2nd technical line support to internal customers and support the Service Delivery Manager.

Key responsibilities of the Technical Support Analyst include:

  • Provide end user support and technical issue resolution for our Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security and other technologies as required.
  • Ensures the Technology department meets the agreed services levels
  • Follows our Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers' self service
  • Help co-ordination of Major Incidents and provides communication to relevant stakeholders

The successful Technical Support Analyst will have:

  • ITIL Foundation Certification or equivalent experience required
  • Experience of providing 1st and 2nd line support to end users across an enterprise environment
  • Must be able to triage issues and escalate quickly when appropriate.
  • Inter-Personal, self-starter, adaptable, flexible, team player who takes ownership
  • Demonstrated ability to interact with users to evaluate and solve problems and experience working across all areas of Technology to support a 24x7 environment
  • Highly organised with strong time management and planning skills
  • Strong communication skills both verbal and written with the ability to build and influence key relationships within the business
  • Have a passion for self-development and to proactively improve knowledge and learn from experiences
  • Respond to client complaints/incidents quickly and confidently to ensure excellent satisfaction is achieved
  • Be able to quickly build a rapport with people and develop strong relationships and have great listening skills
  • A confident, positive and outgoing person with natural enthusiasm and the ability to be assertive when required
  • Stakeholder management and influencing skills across multiple stakeholder groups

To apply for the Technical Support Analyst please send your CV to

Project People is acting as an Employment Agency in relation to this vacancy.