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System Admin - Permanent role - Swords/Dublin

Job Title: System Admin - Permanent role - Swords/Dublin
Contract Type: Permanent
Location: Swords, Dublin
Industry:
Salary: Negotiable
REF: PP/C/SA/CK/IRE_1621323414
Contact Name: Chaitra Katkar
Contact Email: chaitra.katkar@projectpeople.com
Job Published: 25 days ago

Job Description

Sys Admin/Linux Admin - Permanent role- Swords/Dublin

Key Accountabilities

* Technical Capability. Works within a team supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS).
* Business Awareness. Has a good understanding of the customers' environment and service delivery requirements to enable the delivery of the service.
* Process. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.
* Problem Solving. Takes ownership for listening to and understanding the customer's problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.

Responsibilities include:

  • Proactive monitoring of managed service components
  • Preventative maintenance
  • Maintenance and administration of the Solaris and Linux environments
  • Maintenance and administration of NetBackup and Commvault environments
  • Resolving issues with vendors including Oracle, EMC and Veritas
  • Day to day administration of the Solaris and Linux environments.
  • Manage faults reactively, diagnosing and resolving faults when they arise
  • Manage fault calls assigned to the role
  • Draft and implement agreed Change Requests
  • Maintain software and hardware to supported levels, patching/upgrading as required.
  • Installation, integration and maintenance and administration of central services.
  • Handling complex escalated technical customer or partner issues.
  • On site debugging of complex hardware and/or software issues
  • Support, analysis and proactive monitoring of Network and servers with appropriate software tools and method.
  • Update and upgrade complex IT products and systems
  • Handling and resolving routine tasks and problems
  • Makes knowledge available to partners and colleagues.
  • Ownership of assigned tasks and resolution of customer problems within SLA

Project People is acting as an Employment Agency in relation to this vacancy.