Job Title: | System Admin - Contract - Swords/Dublin |
Contract Type: | Contract |
Location: | Swords, Dublin |
Industry: | |
Salary: | Negotiable |
REF: | PP/C/SA/CK/IRE_1620402739 |
Contact Name: | Chaitra Katkar |
Contact Email: | chaitra.katkar@projectpeople.com |
Job Published: | almost 3 years ago |
Job Description
Sys Admin/Technical Service Engineer - Contract - Swords/Dublin
Key Accountabilities
* Technical Capability. Works within a team supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS).
* Business Awareness. Has a good understanding of the customers' environment and service delivery requirements to enable the delivery of the service.
* Process. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.
* Problem Solving. Takes ownership for listening to and understanding the customer's problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
Responsibilities include:
- Proactive monitoring of managed service components
- Preventative maintenance
- Maintenance and administration of the Solaris and Linux environments
- Maintenance and administration of NetBackup and Commvault environments
- Resolving issues with vendors including Oracle, EMC and Veritas
- Day to day administration of the Solaris and Linux environments.
- Manage faults reactively, diagnosing and resolving faults when they arise
- Manage fault calls assigned to the role
- Draft and implement agreed Change Requests
- Maintain software and hardware to supported levels, patching/upgrading as required.
- Installation, integration and maintenance and administration of central services.
- Handling complex escalated technical customer or partner issues.
- On site debugging of complex hardware and/or software issues
- Support, analysis and proactive monitoring of Network and servers with appropriate software tools and method.
- Update and upgrade complex IT products and systems
- Handling and resolving routine tasks and problems
- Makes knowledge available to partners and colleagues.
- Ownership of assigned tasks and resolution of customer problems within SLA
Project People is acting as an Employment Business in relation to this vacancy.
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