Squad Lead - CVM Manager -Perm role

A Leading Telecom company is looking for Squad Lead(CVM Manager) /Retention Manager to join their team in Reading.

This is a key role in the Customer Value Management squad, with the responsibility for P&L management for retention and margin growth KPIs. You'll also be accountable for the continuous delivery of performance and customer insight, feeding this into the squad team and partnering with the squad lead to utilise this insight to define and deliver improved CVM strategy. You and the entire squad team will deliver highly successful CVM programmes that drive business value.

You'll be an experienced commercial Prepay product/category manager who has contributed to successful commercial growth, ideally through CVM or Lifecycle management strategies.

Main Description Text

• Partners with the CVM Lead in the definition and delivery of customer value driving programmes, setting short term and long term direction.
• Brings commercial strategy and objectives into the squad and ensures the squad understand these and focus CVM activity to deliver against these.
• Contributes to development of and signs off on CVM strategy and detailed delivery planning such as business rules, targeting criteria, offer mix etc.
• Leads, with the squad lead, the macro KPIs management from budget setting to outlook to actuals performance review, working with commercial finance.
• Identifies opportunities to create the reporting and insights infrastructure that is needed to track, measure and understand performance.
• Supports / enables vendor opportunities that align to CVM plans.
• Understands CVM targets and performance. Contributes to the squad performance targets by identifying opportunities to improve and optimise programmes.
• A key member of the squad, attending squad agile ceremonies, working in the agile delivery model and ensuring the squad is efficient and successful.

• Prepay P&L/commercial category/product management experience.
• Strong stakeholder management experience, comfortable influencing at all levels.
• Experienced in working in matrix or cross functional teams.
• Experience of growth/value management/financial experience is desirable but not required.

Please apply via this site in the first instance or send a CV with covering note to Chaitra.Katkar@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.