SQL 3rd Line Network Resolver
Type of role: permanent
Start date: ASAP
Our client is among the world's leading global IT service providers and they are now looking for Senior On-site Technician.
The role and accountabilities
The role holder is self-sufficient and has recognized specialist skills in supporting multiple products and systems for multiple customers to maintain the availability of the IT service delivered to end users. The role holder also delivers medium complexity work packages as part of customer implementation projects.
The Individual shall augment the existing Shared Service Desk to provide support.
- Incident Management - Will receive incidents/faults from SPOC & 2nd/3rd Line support or 3rd Parties to manage the resolution, keeping the Service Incident record updated in accordance with agreed WI.
- Problem Management - Will proactively review the Incident, Problem and other Service Management data to identify potential problems and recommend solutions.
- Change Management - Impacting, building, delivery and supporting of changes in accordance with agreed Processes and Work Instructions.
- Service Request Fulfilment - Fulfilment of Complex Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.
Working hours until April 2020 are normal office hours, after that there will be 2 shifts - 7.00 - 15.30 and 12.30 - 21.00 which they will alternate weekly.
- SQL server 2016
- SQL reporting
Project People is acting as an Employment Agency in relation to this vacancy.