ServiceNow Specialist - Brussels
We are currently looking for a ServiceNow Specialist for one of the European Institutions based in Brussels.
Day-to-day support administration, configuration, and ongoing maintenance of the ServiceNow platform.
Perform design and implementation tasks like requirements gathering, configuration, integration, and testing.
Develop solutions aligning to Service Management best practices.
Create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.
Stay abreast of new features and functionality, playing a key role in driving continual improvement.
Perform administration, support (2nd & 3rd level) maintenance and configuration of the ServiceNow platform
Monitor the health of the system; administration and debugging tasks;
Build ad-hoc reports and dashboards (incl. Performance Analytics features)
Responsible for creating Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.
Assistance with rollout and transition into production of new components delivered by the ServiceNow project team;
Drafting operational guidelines, procedures, installation notices and scripts for the integrations, feature installations and upgrades;
Operate in accordance with the defined ITIL processes and procedures;
Bachelor or Master Degree, preferably in IT.
At least 2 years of proven experience with ServiceNow (Workflow Editing, Report Generation, Performance Analytics, Update Sets, Glide Records and System, CMS, Orchestrator / MID Server and Discovery)
ServiceNow Certified System Administrator and / or Certified Developer
ITILv3 certification(s), at least Foundations
Scripting skills (VB and PowerShell), experience in automation/industrialization of installation packages
Experience in automating OS deployments, reinstallations or migrations
Fluent English (written and spoken)
We offer the opportunity to work in a fast growing and dynamic team on challenging national and international projects in different industries. We also offer the opportunity to continuously deepen your knowledge and to further develop your personal competencies.
Project People is acting as an Employment Agency in relation to this vacancy.