Service Transition Manager

Our client, a leading telecoms organisation are currently recruiting for a Service Transition Manager to join their team.

As part of this role, you will be responsible for delivering Network Services Transition, including the establishment of New Services, transfer of Existing Services and the termination of "End-of-Life Services to the end client through management of the full Service Lifecycle from Design to Delivery.

The role itself will involve:

• Providing governance for Service Transition Projects through-out their full design to Handover Lifecycle
• Introducing and maintaining a robust Service Change Management process
• Ensuring all new or amended Services are delivered into the live service portfolio with minimum impact to the live service operation and End User Experience
• Ensuring new Services have a fully developed end to end support structure, including Processes, SLAs, KPIs, and OLAs commensurate with business requirements and priorities.
• Ensuring effective decommissioning of services that are deemed `end of life` - to confirm the removal of all operational facilities and redundant equipment, whilst ensuring any operational dependencies are effectively managed
• Working with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered within tolerance.
• Interfacing with the Programme Support Team to ensure adequate coverage across all relevant work requests.

The ideal candidate will have:

• Experience of indirect management of large teams.
• Experience in a Managed Service Environment.
• Must have a strong understanding and demonstration of Service Management.
• ITIL knowledge.
• Experience of working in a Project environment.

If this role is of interest, please send a copy of your CV in the first instance to warren.moore@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.