Service Transition & Design Managers x 2 - BSS / OSS

Service Transition / Service Designers - OSS/BSS/Billing or RAN / Access Transport- 6 -12 month contracts - Mobile Telecoms - Berkshire

Role:

• Provide Service Design capabilities across the Legacy and Transformed Technology, Service and Business environments
• Ensure Service Design supports operations maturity aspirations and is aligned to business strategies over the next 5 years
• Underpin the SO&A CoE Service Readiness accountability and ensure that Service Transition with partners is effective
• Ensure Service designs underpin Service Management and Operational requirements
• Consolidation and standardisation of key Service Design processes and polices and ensure they are embedded across internal and Partner organisations
• Ensure that Technology and service deliveries are delivering against our operational strategy requirements and in turn providing the right outcomes for our customers through effective;

• Service Design
• Configuration Management - central to all RAN, IT & Core Network delivery and operation
• Automation
• Process development requirements and outcomes

• Evaluation of supplier capability assessments
• Refinement of In-life operational processes to assure stability and operational effectiveness

Essential Skills:

• Experience of Service Design in IT and Network technologies e.g. the management of Network and BSS utilising OSS capabilities to achieve effective end to end Service Management Design.
• Billing / OSS / BSS
• Experience in Service Transition
• Proven track record in defining services to run, operate and change a combination of on premise (private), hybrid and public cloud-based solutions
• An awareness and understanding of the Technology & Operations vision and strategy.
• Familiar with best practice Service Management frameworks and security controls (eg. ITIL, ISO27001)
• Relevant experience of RFQ, RFP evaluation and contract definition in Service Management.
• Proven track record in defining services to run, operate and change in a complex multi-sourced Managed Service environment Stakeholder management at 'C' level.
• The ability to Problem solve and develop tactical and strategic solutions within constrained environments.
• Experience of managing complex operational environments with multiple interdependencies across internal and external matrix organisations
• The ability to process and distil multiple sources of information and insight to identify clear and tangible improvements to operational effectiveness
• Ability to foster relationships, communicate and self-motivate

Project People is acting as an Employment Business in relation to this vacancy.