Service/Infrastructure Delivery Manager (Telecoms)

Service/Infrastructure Delivery Manager (Telecoms, Storage & Network Infrastructure) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Milton Keynes, Buckinghamshire.

Responsibilities & Skills:

• Support the Systems Infrastructure team in the management of demand and delivery of hosting and co-location services.
• Must have extensive experience and in-depth understanding in Storage and Network Infrastructure services
• Work as part of an infrastructure architecture team, managing requests to be delivered to time, quotation and quality of delivery through various phases in a safe and environmentally responsible manner.
• Monitor, analyse and report on infrastructure capacity and proactively highlights risks with hosting services capacity.
• Monitor and report on infrastructure KPI in accordance with agreed OLA with Operations.
• Ensure services and infrastructure are able to deliver the agreed capacity and performance targets in timely manner.
• Support infrastructure team with RAID management issues (risks, assumptions, issues and dependencies), including updating status on this.
• Assist with the following: managing hosting and co-location request, change requests and request fulfilment artefacts, producing quotes and engaging with other teams for supply of hosting and co-location services, continuous improvement of Centralised Infrastructure Delivery (CID) process.
• Strong understanding in Telecommunications Process Framework (TMF eTOM) and IT Service Management Framework (ITIL)
• Excellent stakeholder engagement, management and communication skills.
• Strong experience in Service Delivery of Hosting and Infrastructure Services.
• Proven track record of running an effective IT Capacity and Performance Management function.
• Experience with products such as: IBM SCCD, VMware vRealize Operations or similar

This is an urgent requirement; please apply as soon as possible if you would like to be considered. If you would like further details, please contact me on; in/cassandrebutcheruk.

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.

Diversity

Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People is acting as an Employment Business in relation to this vacancy.