Service Readiness Manager- RAN / Telecom

Service Readiness Manager - RAN

Contract to 31st December, might extend

Start ASAP

Reading 2-3 days per week

Key Responsibilities

• Service Acceptance / Readiness & Operational delivery of technology (100%)
• Continual Service Improvement (Embedded)

Deliverables:

• Accountable for ensuring new technology and / or services can be operated effectively and across managed services partners as part of RAN Delivery Programmes.
• Adherence to standards and deliverables against established service transition process, support agreements and associated service levels and performance KPIs - successful transition with no service impacting issues.
• Identify and work with other Service Transition teams in other technology domains as required to achieve the outcomes.
• Ensure requirements are collated and alignment across key stakeholders including those of our Managed Service providers. Establish and owns service acceptance criteria and ensure all risks are owned and mitigated to meet requirements and that partners and internal teams are ready to operate changes to the service when they have been deployed.
• Validate service readiness criteria throughout the project delivery lifecycle ensuring that entry and exit criteria successfully met. Produce status reports for each readiness gate to enable go no go decisions to be taken effectively.

Knowledge and Experience.

• Experience of telecom domain
• Must have Experience of RAN
• Experience of managing service delivery in a multi partner/vendor environment
• Experience in driving interoperability across services with a consistent ITIL Service Strategy to Design defined to enable transition and Operate.
• The ability to decompose problems, collaborate, deliver sound decision making and communicate effectively
• Understanding the importance of customer experience in delivering new technologies and services
• Demonstrable experience of driving security compliance to agreed standards as part of technology delivery quality gate approach in order to protect customer and employee experience
• Familiar with best practice Service Management frameworks and security controls (e.g. ITIL, ISO27001)
• Demonstrable understanding of Operational process and utilisation of OSS to achieve the ability to operate new technologies and services effectively

Project People is acting as an Employment Business in relation to this vacancy.