Job Title: | Service Performance Assurance Manager - Reading/flexible |
Contract Type: | Permanent |
Location: | Berkshire, England |
Industry: | |
Salary: | Negotiable |
Start Date: | asap |
REF: | PP/P/SPNA/F_1621009738 |
Contact Name: | Fred Cope |
Contact Email: | fred.cope@projectpeople.com |
Job Published: | almost 3 years ago |
Job Description
Service Performance Assurance Manager - Permanent - Reading/flexible working
Reporting to the Senior Network & Service Performance Manager, you will be responsible for managing all aspects of service performance as well as managing the delivery of Service Performance by the supplier and ensuring all agreed business outcome and contractual obligations are being met
What you can expect to be doing:
- Support with the assurance of Network Technical KPIs
- Act as the Customer interface to the Supplier on Network Performance analysis
- Based on data analysis, shareholder feedback on customer experience (direct or indirect) or industry knowledge, drive behaviours within Supplier and Identify opportunities for Continuous Improvement in Network Performance Technical KPIs
- Identify Network and Business Risks from the function, and raise into appropriate forum
- Act as Network Performance SME
- Work collaboratively with Shareholder Performance Teams managing the interlock with, and any impact between, Foundation and Unilateral Work Packages on the Network KPIs
- Work collaboratively with the Shareholders to assess supplier performance and manage any mitigation requests
What we are looking for:
- Must have a deep knowledge of RAN performance and optimisation
- Experience of managing a service, KPI's
- Know what the risks are in the network and challenges
- Telecoms experience
Please apply via this site in the first instance or send a CV with covering note to Fred.Cope@Projectpeople.com
Project People is acting as an Employment Agency in relation to this vacancy.
SIMILAR ROLES
-
Supplier & Site Assurance Quality Engineer-Contract-Hybrid
Location: Reading
Salary: Negotiable
-
Supplier Quality Assurance Engineer - Telecoms Sites
Location: Reading
Salary: Negotiable
-
Accounting Manager - IFRS16
Location: Reading
Salary: Negotiable
-
Transmission Planner - Telecom Mobile
Location: Reading
Salary: Negotiable
-
Finance Transformation Management Consultant
Location: Reading
Salary: Negotiable
-
Employee Relations Specialist - Part-Time -12 month FTC
Location: Reading
Salary: Negotiable