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Service Performance and Experience SME - RAN Ops - Telecoms

Job Title: Service Performance and Experience SME - RAN Ops - Telecoms
Contract Type: Contract
Location: Berkshire, England
Industry:
Salary: £450 - £500 per day
Start Date: ASAP
Duration: 6 months+
REF: X/SR/SPE_1566549636
Contact Name: Sara Rowe
Contact Email: sara.rowe@projectpeople.com
Job Published: 26 days ago

Job Description

Service Performance and Experience SME - 3G/4G RAN Operations - Mobile Telecoms - 6 months - Berkshire

Overview:

This person will be acting as the advisor on Customer Experience and Performance issues arising from any proposed changes to the operating model.

We are looking for a Service Management specialist with a solid understanding of 3G/4G RAN Operations and will need to understand:

RAN KPI's | User Experience and how this is impacted by network changes | Inter-relationship between 3G and 4G and the impact of one on the other when network changes are made

Role:

Ensuring that the transition to new operating models is managed

BAU Services and the Annual Operating Plan Objectives with the primary goal of maintaining and improving Network Performance and Customer Experience

Ensuring that the correct acceptance measures and assurance is in place for all changes

Support the development of strategic assets

Support Business Relationship manager to complete shareholder road map

Support completion of initial impact assessments

Responsible for Operational aspects of design, build, test and deployment for unilateral service introduction (POC, NPI, Trial, FOC)

Consulted on the BIS, TTO and PPM for unilateral projects and services

MUST HAVE

Strong service management background within 3G/4G RAN Operations

Strong understanding of:

RAN KPI's

User Experience and how this is impacted by network changes

Inter-relationship between 3G and 4G and the impact of one on the other when network changes are made

In-depth technical knowledge of mobile network operator infrastructure, support systems and operations

ITIL

Mobile Operator Service Design & Transition

Experience working within a managed services provider

Experience working in a network deployment programme

Project People is acting as an Employment Business in relation to this vacancy.