Service Management Architect / CASD Architect

Service Management Architect / CASD Architect - Permanent - Basingstoke, Hampshire

A global IT services company is searching for a Service Management Architect to join their team on a permanent basis in Basingstoke.

A national security clearance is required for this role but candidates not holding this level of clearance will be considered.

The Service Management Architect / CASD Architect will design the CASD solution that will be used and become the standard ITSM offering.

Role:

• Analysis of configuration requirements based on customer typical deployment requirements
• Design of feature/component configuration based on documented requirements
• Providing guidance and consultation to integration design and development
• Building CASDM feature/component configuration package
• Testing features and deployment against test criteria

Responsiblilities:

• Responsibility for technical input to qualification and business approval meetings, designing larger more complex solutions.
• Shape technical proposals to be commercially acceptable to the customer and may make solution/service trade-offs.
• Define the approach to larger/more complex solution development and acceptance testing, controlling technical scope and the work of the design team in order to ensure an acceptable cost structure.

Skills and Experience Required:

• Experience in Architecting ITSM designs with CA service desk
• Develop and deliver the platform
• Comfortable in working in teams and with senior stakeholders
• System Manager experience beneficial

To apply, please send your CV to leanne.summers@projectpeople.com.

Project People is acting as an Employment Agency in relation to this vacancy.