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Service Desk/Helpdesk-Customer Applications Support - Microsoft

Job Title: Service Desk/Helpdesk-Customer Applications Support - Microsoft
Contract Type: Permanent
Location: City of London, London
Salary: Negotiable
Start Date: ASAP
REF: PP/CAS/P/RG_1506443291
Contact Name: Richard Gallagher
Contact Email:
Job Published: 12 months ago

Job Description

Service Desk/Helpdesk-Customer Applications Support - Microsoft

Recruiting immediately and on a permanent basis, for a fantastic client based in London. Essentially we are looking for people with experience of supporting a service desk, with exposure to Microsoft and ITIL processes.

Responsibilities and Duties

  • Acting as primary point of contact for all customer support for the portal & associated products and services
  • Production and maintaining all portal related training & support documentation ensuring it is kept up to date with new features products and services.
  • Providing portal training to customers, and supporting sales with portal demonstrations to prospects.
  • Liaison with the system development teams, to ensure a full understanding of the roadmaps. Ensuring that these are effectively communicated and understood within the team.
  • Primary owner of portal related support cases, liaising with other teams as required ensuring the cases are resolved in a timely manner.
  • Developing and updating internal training and FAQ documentation, to ensure the wider members are knowledgeable for supporting portal requests OOH.


  • Industry experience of telecommunications, IT, technology or data centre support.
  • IT Service / Helpdesk experience
  • IT Desktop & Applications support
  • End user training & applications support

In order to apply to the opportunity, please do send your CV to and your application will be considered.

Project People is acting as an Employment Agency in relation to this vacancy.