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Service Desk/Helpdesk-Customer Applications Support - Microsoft

Job Title: Service Desk/Helpdesk-Customer Applications Support - Microsoft
Contract Type: Permanent
Location: City of London, London
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PP/CAS/P/RG_1506443291
Contact Name: Richard Gallagher
Contact Email: richard.gallagher@projectpeople.com
Job Published: 26 days ago

Job Description

Service Desk/Helpdesk-Customer Applications Support - Microsoft

Recruiting immediately and on a permanent basis, for a fantastic client based in London. Essentially we are looking for people with experience of supporting a service desk, with exposure to Microsoft and ITIL processes.

Responsibilities and Duties

  • Acting as primary point of contact for all customer support for the portal & associated products and services
  • Production and maintaining all portal related training & support documentation ensuring it is kept up to date with new features products and services.
  • Providing portal training to customers, and supporting sales with portal demonstrations to prospects.
  • Liaison with the system development teams, to ensure a full understanding of the roadmaps. Ensuring that these are effectively communicated and understood within the team.
  • Primary owner of portal related support cases, liaising with other teams as required ensuring the cases are resolved in a timely manner.
  • Developing and updating internal training and FAQ documentation, to ensure the wider members are knowledgeable for supporting portal requests OOH.

Experience

  • Industry experience of telecommunications, IT, technology or data centre support.
  • IT Service / Helpdesk experience
  • IT Desktop & Applications support
  • End user training & applications support

In order to apply to the opportunity, please do send your CV to Richard.Gallagher@projectpeople.com and your application will be considered.

Project People is acting as an Employment Agency in relation to this vacancy.