Service Desk Analyst/ First line Support

Service Desk Analyst/ First Line Support. Dublin. 6 Months Contract.

Service Desk Analyst/ First line support required to work as part of a service desk team, working on a shift pattern between 8am - 6pm Monday to Friday.

Key Responsibilities:

• Log incidents from phone calls and emails on the incident management system
• Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
• Monitoring of Service Desk incident and Service Request queues.
• Resolver Group and customer liaison to enable effective management of incidents.
• Work through Incidents and Service Requests to closure.
• Ad-hoc duties as required

Key Skills/Attributes:

• Must have good IT awareness preferably gained in a technical/call centre environment
• Displays a positive / can do attitude to customers and colleagues alike
• A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
• Proactive approach to problem solving.
• Excellent verbal and written communication skills
• Client and solution focused, with analytical ability
• Able to work under pressure and manage his or her own work with limited supervision
• Assertive and confident in own decision making ability
• High degree of accuracy and attention to detail
• Reliable with excellent time keeping skills

Please apply to me or contact me on linkedin (in/libby-gilpin)

Project People is acting as an Employment Business in relation to this vacancy.