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Service Desk Analyst/ First line Support

Job Title: Service Desk Analyst/ First line Support
Contract Type: Contract
Location: Dublin, Republic of Ireland
Industry:
Salary: Negotiable
Start Date: asap
Duration: 6 months
REF: x/eg/servicedesk_1537891934
Contact Name: Elizabeth Gilpin
Contact Email: elizabeth.gilpin@projectpeople.com
Job Published: 28 days ago

Job Description

Service Desk Analyst/ First Line Support. Dublin. 6 Months Contract.

Service Desk Analyst/ First line support required to work as part of a service desk team, working on a shift pattern between 8am - 6pm Monday to Friday.

Key Responsibilities:

  • Log incidents from phone calls and emails on the incident management system
  • Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
  • Monitoring of Service Desk incident and Service Request queues.
  • Resolver Group and customer liaison to enable effective management of incidents.
  • Work through Incidents and Service Requests to closure.
  • Ad-hoc duties as required

Key Skills/Attributes:

  • Must have good IT awareness preferably gained in a technical/call centre environment
  • Displays a positive / can do attitude to customers and colleagues alike
  • A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
  • Proactive approach to problem solving.
  • Excellent verbal and written communication skills
  • Client and solution focused, with analytical ability
  • Able to work under pressure and manage his or her own work with limited supervision
  • Assertive and confident in own decision making ability
  • High degree of accuracy and attention to detail
  • Reliable with excellent time keeping skills

Please apply to me or contact me on linkedin (in/libby-gilpin)

Project People is acting as an Employment Business in relation to this vacancy.