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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: Basingstoke, Hampshire
Industry:
Salary: bonus, pension, shares, training, wfh
Start Date: ASAP
REF: SB/PERM/SDA_1648203596
Contact Name: Sneha Betharia
Contact Email: sneha.betharia@projectpeople.com
Job Published: about 2 months ago

Job Description

Role: Service Desk Analyst

Location: Fully remote with occasional travel to Basingstoke for training or meeting

Type: Permanent

Alternate Shifts: 0700-1500 (5 days) then 1100-1900 (5 days)

We are looking for Service Desk Analysts for a young attractive startup with a great ethos, providing wonderfully eco-friendly, sustainable solutions in typically poor countries. This is an entry, early development role and full training will be provided on their platform - though a core set of technical skills and customer experience will be required.

They offer a great package including the flexibility of working from home and a bonus scheme. Additionally, they want employees to stay with them on their exciting journey and benefit from their success so all employees are granted shares in the company.

Scope of work:

The Service Desk Operations Analysts provide 1st & 2nd level support for all service incidents; real time incident management & customer liaison; change management administration; managing of service requests; operational monitoring; a level of user & service reporting; site & user onboarding.

Experience Required:

Extensive on the job training will be provided, but the following are the entry level skills / experience required for this role.

  • Experience within an I.T. Support Team
  • A demonstrable customer-first attitude and experience of handling customer situations
  • A background in mobile telephony would be an advantage
  • Good working knowledge of modern Information Technology including desktop operating systems, software packages, mobile devices (Smartphones, tablets, etc)
  • A background in ISO / ITIL processes would be a distinct advantage
  • Excellent written skills for the production of effective operational documentation
  • Ability to analyse a range of complex System Services issues to effect resolution
  • Sound interpersonal communications skills with the ability to use initiative
  • A flexible 'can-do' attitude and a desire to work in a young, exciting company
  • French language skills are very desirable

If this looks interesting, click on APPLY!

Project People is acting as an Employment Agency in relation to this vacancy.

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