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Service Desk Agent

Job Title: Service Desk Agent
Contract Type: Contract
Location: Bracknell, Berkshire
Salary: Negotiable
Start Date: Immediate
REF: CM/SDA Bracknell_1625222563
Contact Name: Cauvery Machaiah
Contact Email:
Job Published: 5 months ago

Job Description

As a First Line Agent , you will be a key team member responsible for taking support calls as well as using the live web chat function to resolve IT queries. Therefore candidates are required to have excellent communication and customer service skills.

Company provides full training for the role but candidates should have the following skills and experience:

  • Basic knowledge of Office 365, Outlook and general IT plus Mobile devices.
  • Good understanding of customer service and relationships.
  • Drive and determination.
  • Tolerant.
  • Excellent time management.
  • Has a flexible approach and works well under pressure.

Good hourly rates to begin with ,which will go up once you have submitted a security clearance form. This is easily submitted prior to starting the role.

Normal working hours are on an 8 hour shift basis working anytime between 7am and 7pm on weekdays and weekends (weekends & bank holidays are on an occasional basis, with individuals working around one weekend in 8 as a guide)

Project People is acting as an Employment Agency in relation to this vacancy.