Service Designer

Service Designer

Dublin

6 month contract

ASAP Start

This leading telecoms company are seeking an experienced Service Designer to join their busy team.

Your Responsibilities

Your responsibilities include, but are not limited to

• Provide input to vision and the strategy for the target service design, working closely with Stakeholders and the Programme team to align strategy and vision to the outcome
• Produce high quality service designs that are fit for purpose, reflecting business requirements and meeting the needs of all relevant stakeholders.
• Responsible for all documentation and service designs and incorporation of solutions into service
• Ensures the end-to-end service design is integrated and agile as required.
• Work closely with the assigned Program and Project Manager to ensure that the service design is reflected as intended documenting all business rules and SLA's through the design
• Together with assigned Service Transition Manager, be responsible for preparing the service to be handed over to the Service Delivery Manager in respective function.

You must have:

• Fluent English written and spoken
• Experience in similar role with proven track record
• Experience of service design and service introduction processes and methodologies.
• Knowledge of industry service management processes, ITIL preferred.
• Excellent communication, presentation and interpersonal skills.
• Ability to work under pressure to strict deadlines
• Effective stakeholder management skills.
• Ability to create service design project assets - personas, customer journeys and service maps.

Project People is acting as an Employment Business in relation to this vacancy.