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Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Dublin, Republic of Ireland
Industry:
Salary: competitive day rate
Start Date: ASAP
Duration: 6 months
REF: KK_SERVICE_1570008456
Contact Name: Kerry Knight
Contact Email: kerry.knight@projectpeople.com
Job Published: 13 days ago

Job Description

Service Designer

Dublin

6 month contract

ASAP Start

This leading telecoms company are seeking an experienced Service Designer to join their busy team.

Your Responsibilities

Your responsibilities include, but are not limited to

  • Provide input to vision and the strategy for the target service design, working closely with Stakeholders and the Programme team to align strategy and vision to the outcome
  • Produce high quality service designs that are fit for purpose, reflecting business requirements and meeting the needs of all relevant stakeholders.
  • Responsible for all documentation and service designs and incorporation of solutions into service
  • Ensures the end-to-end service design is integrated and agile as required.
  • Work closely with the assigned Program and Project Manager to ensure that the service design is reflected as intended documenting all business rules and SLA's through the design
  • Together with assigned Service Transition Manager, be responsible for preparing the service to be handed over to the Service Delivery Manager in respective function.

You must have:

  • Fluent English written and spoken
  • Experience in similar role with proven track record
  • Experience of service design and service introduction processes and methodologies.
  • Knowledge of industry service management processes, ITIL preferred.
  • Excellent communication, presentation and interpersonal skills.
  • Ability to work under pressure to strict deadlines
  • Effective stakeholder management skills.
  • Ability to create service design project assets - personas, customer journeys and service maps.

Project People is acting as an Employment Business in relation to this vacancy.