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Service Design Planning Manager

Job Title: Service Design Planning Manager
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Negotiable
Start Date: asap
Duration: 6 months
REF: AM_SDP_1652365621
Contact Name: Annabelle Morris
Contact Email: Annabelle.Morris@projectpeople.com
Job Published: 10 days ago

Job Description

We are currently partnering with a market leading mobile network provider, who are looking for a Service Design Planning Manager to support their team on an initial 6 month contract.

This role will be responsible for overseeing both journey design, and process design. This role will be reporting into the Head of Design.

We are looking for someone who can be in their Reading office twice per week, and the rest of the role can be completed remotely.

What you can expect to be doing:

  • Identify and manage all workflow for Design - journey design and process design
    This is done in a programme increment methodology
  • Create and maintain a plan for all tasks
    • Map dependencies
    • Raise and resolve risks and issues and plan for mitigation
    • Track and analyse current performance to pre-empt resource constraints / missed milestones or deadlines.
  • Work with the Senior Managers on resource planning and allocation.
  • Plan workshops / walkthroughs
  • Drive effectiveness by holding people to timelines
  • Interface into the Programme team with our plan and interlocking with channel / other teams plans.
  • Plan reporting

Experience required:

  • Channel experience, and working in a project management / planning role
  • Working in a large scale transformation programme
  • Able to deal with and navigate ambiguity
  • Exceptional stakeholder management skills with the ability to influence and collaborate with people across all levels of the business
  • Strong organisational and communication skills
  • Negotiation skills
  • Exceptional attention to detail.

If you are interested in this role and have the right knowledge and experience for this role, please send an application through, or contact me at annabelle.morris@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.