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Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Permanent
Location: Bracknell, Berkshire
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PR-SDM-10-P_1570454734
Contact Name: Paul Read
Contact Email: paul.read@projectpeople.com
Job Published: 2 months ago

Job Description

Service Delivery Manager x10

Type: Permanent

Location: Bracknell/Basingstoke/Corsham

Salary: Negiotable

My blue-chip IT outsourcing client is looking for multiple Service Delivery Managers to join their already established busy team.

The successful Service Delivery managers will have a proven commercial background, be able to lead service delivery to customers in order to deliver contracted service commitments and continual service improvements and be proud to work for a company that respects its people.

Responsibilities:

The Service Delivery Managers will own service risks, control service costs & improve productivity for customers in order to increase profitability & continually improve cost effectiveness. This roles will involve leading the service delivery to customers in order to deliver contracted service commitments & continual service improvements as well as being accountable for the forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.

Core Skills & Competencies

  • Professional standards
    • Contract Management
    • Financial Management for IT
    • Stakeholder Management
    • Service Level Management
    • Business Risk Management
    • Service Delivery expertise
  • Behavioral competencies
    • Putting the Customer First
    • Thinking Analytically
    • Drive for Results
    • Changing and Improving
    • Achieving Together

A national security clearance is required for this role but candidates not holding this level of clearance will be considered

Project People is acting as an Employment Agency in relation to this vacancy.