Service Asset Configuration Analyst (SACM)

Service Asset Configuration Analyst (SACM) - Contract - Oxford.

A global IT services company is searching for a Service Asset Configuration Analyst (SACM) to join their team in Oxford on a contract basis.

Candidates must have previous experience as a Service Asset Support Analyst.

Role:

• Review and maintain CMDB (Configuration Management Database) to monitor and manage all devices and assets with the force(s) area. Identify best use through auditing of database and hardware, cross-checking of servers for relevant devices (e.g. radio's, laptops, mobile data) to meet auditing requirements.
• Troubleshooting, analysing and resolving issues and trends in liaison with the Service Desk, acting as a point of escalation for any issues that cannot be resolved at 1st point of contact.
• Actively encourage users in making more effective use of ICT assets to enable them to work more efficiently.
• Manage and maintain the life-cycle of devices to include provisioning, repairing and de­commissioning to ensure efficient and effective best use of assets throughout both Forces.
• Create articles for the knowledge database to ensure effective information sharing within the
• Responsible for the authorised issuance, audit and return of assets through the users employment within the two Forces.
• Responsible for managing the requests for loan hardware, including the recall of loaned items, to ensure the hardware items can be tracked and managed.

Skills and Experience Required:

• Previous experience as a Service Asset Support Analyst.
• Good communication skills (written and oral) with a proven customer focused approach. Must be a team-worker who is flexible and adaptable but can also work with little direct supervision.
• Demonstrable understanding and interest in the function of ICT hardware.
• Good understanding of the principles of an ICT network infrastructure and an understanding of service level agreements.

To apply, please send your CV to leanne.summers@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.