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Service Architect - Telecoms

Job Title: Service Architect - Telecoms
Contract Type: Contract
Location: Reading, Berkshire
Salary: Negotiable
Start Date: A.S.A.P
Duration: 3 months+
REF: AC/288113_1653052063
Contact Name: Amanda Cager
Contact Email:
Job Published: about 1 month ago

Job Description

Great role working for a leading telecoms service provider who require a Service Architect to be responsible for providing service management and domain expertise in the area of IP Transport networks by analysing, crafting and developing commercially viable end-to-end service solutions based on the customer specifications and business needs. The role will have responsibility to collaborate with external partners, whilst also being responsible for securing performance and lifecycle of the Services across Access Transport Networks.

This will be an initial 3 month contract that offers hybrid working of 2 days a week in the office.


  • The overall E2E technical architecture of the Access Transport Network. Provide technical leadership ensuring new solutions and service design meets exacting acceptance criteria to meet encouraged business outcomes.
  • The technical planning and design of a New Services underpinning ITIL based service management approach, including change / update to an existing Service. Analyze and Propose configuration changes to design where vital and support Service Catalogue Management.
  • The technical management throughout lifecycle. Includes roadmap, change / release management, demand and capacity management, deployment and termination, along with the required testing and evaluation of the Service to support the customer experience.
  • Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.
  • Act as the "service champion", engaging customers and suppliers to ensure design, operational acceptance and change activities are following standard methodology, meeting acceptance criteria and reducing the risk to the network/service.

Experience needed:

  • Deep understanding and knowledge of IP Backhaul networks covering following areas: routing, switching (IS-IS, OSPF, BGP, MPLS, L3VPN), SDN, Cisco, Network virtualization, ideally Huawei and Nokia and Cisco routing products exposure.
  • Demonstrable experience of leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity, Solid customer management, understanding their point of view and being able to empathise with their business situation and needs
  • CCNP or similar certification preferred

For fine details on the role please contact Amanda Cager - - 07796 302988

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