Service Architect, Service Design / management, ITIL v3

Service Architect, Service architecture, Service Design / management, ITIL v3, service desk design, service tool design.

The objective of the Service Architect is to ensure that customers receive Service Design & Service Management processes which contractually and operationally meet their requirements. These deliverables are produced by the Service Architect in collaboration with other business units. The Service Architect is responsible for the design of Service Offerings and the Service Design and Implementation for customers.

The successful candidate will be responsible for the creation of the following components:

• Service organisation design.
• Service management process/procedure definition.
• Customer engagement (to agree processes & interfaces).
• Process work instruction.
• Service desk design.
• Service reporting design.
• Service management tool design.
• Service management / design proposals to customers.
• Service management consultancy.
• Change Requests for projects which require out of scope deliverables.
• The Service Architect can be engaged during any of the following phases of the service lifecycle, but is usually focused on Transition.

Essential Competencies

• Commitment & Enthusiasm.
• Flexible to travel.
• In-depth Problem Solving skills.
• Design & Innovation.
• Knowledge of ITIL v3.
• Service Design/Architecture experience.
• Service Implementation background.
• Service Management Tool Design & Specification experience.

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world.

Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.

Diversity Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People Ltd is acting as an Employment Agency in relation to this vacancy.