Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:- *Responsibility of the service design for low, medium or high value / complexity deliveries into live service:- *Understand the customer's user base and IT operational structure; *Development of detailed end-to-end service designs:- *Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts; *Impact Assessment (IA) of current operating and governance models against scope of work; *Identification of transition operating model where required; *Design of future operating and governance models; *Define, agree and implement pricing for service catalogue; *Identify test requirements to feed into overall test plan; *Identify and develop on-going support requirements; *Development and progression of the operational support requirements and service acceptance criteria. *Responsible for the revision of the run cost elements of the cost model where required; *Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs); *Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs); *Definition of early life support requirements; *Specification and delivery of SA artefacts. *Process and service tooling design and integration requirements:- *IA of existing processes against client's process requirements; *Creation of processes and associated artefacts. *Writing service documentation as required by the delivery teams for use by operations; *Able to facilitate service readiness activities, to ensure a smooth transition; *Responsibility and oversight of staff implementing service related artefacts; *Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency. Can you demonstrate:- *Detailed knowledge of service management concepts and techniques; *A strong operational understanding of service supply chains; *Experience of service operating model design for major IT systems; *The ability to write coherent, concise, and readable technical service documentation; *Experience of working to tight timescales within a high energy team environment; *Ability to lead both virtual and co-located teams; *Ability to influence senior stakeholders both internally and externally with varying objectives. Service Management qualifications would be expected e.g. ITIL, ISO20000 and IT4IT. Key Performance Indicators * Demonstrably operates as the overall infrastructure Customer Solution Architect [CSA] for large, complex solutions. * Regularly has large, complex designs, incorporating trade-offs from the original specification, accepted by the relevant business approval review, without any requirement for design changes. * Authors design and test documents for large, complex infrastructures, whose risk and cost elements are accepted by the overall CSA or Project Manager. * Can evidence regular contributions to customer forums, conferences and professional bodies. * Using company prescribed methodologies, can demonstrate a contribution to the definition of customer overall IT architecture, including new solutions or significant size and complexity and which contain solution components from contributing specialists. * Regular contribution to, and user of, company knowledge repositories and events.
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