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Service Architect

Job Title: Service Architect
Contract Type: Contract
Location: Basingstoke, Hampshire
Salary: Negotiable
Start Date: ASAP
Duration: 3 Months+
REF: FJS-SCSA-Bas_1601900010
Contact Name: Paul Read
Contact Email:
Job Published: 9 months ago

Job Description

Service Architect


Basingstoke\ home working

Job Description:

My client has a urgent vacancy for a service architect on a project based in Basingstoke but will involve a lot of home working and only going to site or customer site as and when needed


Responsibility of the service design for low, medium or high value / complexity deliveries into live service:-

Understand the customer's user base and IT operational structure;

  • Good understanding of Fujitsu services, solutions and strategic roadmap;
  • Development of detailed end-to-end service designs:-
    • Impact Assessment (IA) of current operating and governance models against scope of work;
    • Identification of transition operating model where required;
    • Design of future operating and governance models;
    • Identify and develop on-going support requirements;
    • Development and progression of the operational support requirements and service acceptance criteria.
  • Responsible for the revision of the run cost elements of the cost model where required;
  • Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
  • Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
  • Definition of early life support requirements;
  • Specification and delivery of SA artefacts.
  • Process and service tooling design and integration requirements:-
  • IA of existing processes against client's process requirements;
  • Creation of processes and associated artefacts.
  • Writing service documentation as required by the delivery teams for use by operations;
  • Able to facilitate service readiness activities, to ensure a smooth transition;
  • Responsibility and oversight of staff implementing service related artefacts;
  • Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.

A national security clearance is required for this role but candidates not holding this level of clearance will be considered

For more information on the role, please apply now.

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