Senior Trading Manager/Consultant - Prepay/PAYG

This position is working for a well loved brand within telecoms and we are looking for a commercially minded Senior Prepay/PAYG Manager to provide a consultative approach to help build, design and shape the Prepay strategy.

You'll be working with functional teams, setting direction and driving activity at pace and have the opportunity to really be able to add value. Work for a company with a great culture that offers a hybrid way of working in state of the art offices.

Responsibilities:

• The role will be assisting with building, designing and shaping the strategy for Prepay/PAYG.
• Customer Value Management strategy and planning to achieve customer value and commercial KPIs such as margin growth, retention, churn, loyalty, brand trust
• Collaborates with the Customer Value Management cross functional squad, setting the direction and driving the squad to deliver value driving activity at pace
• Engages and influences cross functional teams in the Customer Value Management strategy to ensure Customer Value Management priorities are supported and enabled
• Contributes to the customer strategy from welcome through to win back, defining end to end lifecycle management programmes specific to the business unit and customer behaviour
• Contributes to integrated annual and quarterly plans which maximise trading/customer moments through always on programmes and bespoke activity.

Experience:

• Ideally experience of working within Prepay/PAYG or subscription services within retention, category or trading.
• Experienced at developing customer value and growth through relationship strategies and plans
• Experience of providing a consultative approach
• Strong stakeholder management experience, comfortable influencing at all levels
• Confident in interpreting data and working with commercial and analytical stakeholders

For finer details on the role please contact Amanda Cager - amanda.cager@projectpeople.com - 07796 302988.

Project People is acting as an Employment Business in relation to this vacancy.