Senior Problems and Continuous Improvement Manager

Senior Problem and Continuous Improvement Manager

Permanent

Reading 1 to 2 times per month / Home based

The Senior Problem and Continuous Improvement Manager is a leadership role within the Organisation and reports directly to the Head of Assurance.

• Accountable for the task and subject leadership of all aspects of Problem Management and Continuous Improvement on behalf of the Head of Service Assurance
• Accountable for people leadership, performance management and development of the Problem Management and Continuous Improvement team
• Responsible for operating in concert with all areas of Tower and Network Services leadership team (in particular Service Operations) to achieve agreed business outcomes and performance targets set by stakeholders in client's AOP and intensely manage the performance of partners and suppliers against contracted service and performance obligations.

Must have:

• Strong experience of establishing, developing and leading an operations function accountable for Problem Management and Continuous Improvement to achieve agreed business outcomes, performance targets and industry benchmarks.
• Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
• Strong experience of managing, motivating, monitoring and improving performance of contractors and suppliers.
• Strong experience of building deep, effective relationships and an understanding of organisational politics. An ability to use these to socialise and influence stakeholders.
• Experience of working with, briefing and influencing senior members of leadership teams.
• Experience of managing the natural tensions between customer, commercial and technical requirements.
• Experience of bringing industry best practice into an organisation and using this to drive continuous improvement and an understanding of how to lead and manage high performance teams.
• Detailed understanding of ITIL best practice for Problem Management and Continuous Improvement.

Project People is acting as an Employment Agency in relation to this vacancy.