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Senior On-site Technician

Job Title: Senior On-site Technician
Contract Type: Contract
Location: London, England
Industry:
Salary: Negotiable
REF: UN/009/TE_1669027682
Contact Name: Uma Nidhi
Contact Email: Uma.Nidhi@projectpeople.com
Job Published: 12 days ago

Job Description

Senior On-site Technician- (Security Cleared)

Contract

**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**

Leading Managed Services Provider in the Defence Sector require an Senior On-site Technician to join their successful Practice on an Contract basis.

Duties include working on a Tech Bar, call management and updating, CMDB updating and management. VIP support where required. Stock management (ordering/deliveries) Some support of local sites is also required (wihin one mile of the main site.

Good communication skills and being a team player is essential.

Key Performance Indicators

  • Feedback from customers, Project Manager, Service Lines etc.
  • Proven track record working with product authority and external vendor support teams.
  • Proven track record of problem resolutions.
  • Successful solution designs implemented.
  • Evidence of sharing and re-use of knowledge.
  • Successful definition, implementation and conformance to processes.
  • Service level requirements met.
  • Response and resolution to escalated issues in a timely manner.
  • Problem ownership demonstrated.
  • Meets project deadlines and costs within own scope of responsibility.
  • Successful track record of leading small projects.
  • Errors with workarounds or fixes provided in a timely manner.
  • Successful track record of working with third parties.
  • Correct application of severity, impact and priority.
  • New business secured and successfully implemented.
  • Skills matrix up to date with products / systems/ technologies and techniques.
  • Contribution to product forums and working parties.
  • Up to date personal learning plan available.

If you are interested please apply via this ad in the first instance or send a CV with covering note to Uma.Nidhi@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.