Senior On-site Technician

Senior On-site Technician- (Security Cleared)

Contract

**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**

Leading Managed Services Provider in the Defence Sector require an Senior On-site Technician to join their successful Practice on an Contract basis.

Duties include working on a Tech Bar, call management and updating, CMDB updating and management. VIP support where required. Stock management (ordering/deliveries) Some support of local sites is also required (wihin one mile of the main site.

Good communication skills and being a team player is essential.

Key Performance Indicators

• Feedback from customers, Project Manager, Service Lines etc.
• Proven track record working with product authority and external vendor support teams.
• Proven track record of problem resolutions.
• Successful solution designs implemented.
• Evidence of sharing and re-use of knowledge.
• Successful definition, implementation and conformance to processes.
• Service level requirements met.
• Response and resolution to escalated issues in a timely manner.
• Problem ownership demonstrated.
• Meets project deadlines and costs within own scope of responsibility.
• Successful track record of leading small projects.
• Errors with workarounds or fixes provided in a timely manner.
• Successful track record of working with third parties.
• Correct application of severity, impact and priority.
• New business secured and successfully implemented.
• Skills matrix up to date with products / systems/ technologies and techniques.
• Contribution to product forums and working parties.
• Up to date personal learning plan available.

If you are interested please apply via this ad in the first instance or send a CV with covering note to Uma.Nidhi@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.