Senior On-Site Technician

Senior On-Site Technician

Full time Contract (40 hours per week)

Location- Croydon

I am currently undertaking a Search for a Senior On-Site Technician role for a leading client. Candidates will require relevant experience with a proven track record working at this level.

Duties include:

• working on call management and updating, CMDB updating and management.
• VIP support where required.
• Stock management (ordering/deliveries)
• Some support of local sites is also required (within one mile of the main site)
• Good communication skills and being a team player is essential.
• Support hours are Mon to Friday (7.5 hour shifts)

Key Performance Indicators:

• Feedback from customers, Project Manager, Service Lines etc.
• Proven track record working with product authority and external vendor support teams.
• Proven track record of problem resolutions.
• Successful solution designs implemented.
• Evidence of sharing and re-use of knowledge.
• Successful definition, implementation and conformance to processes.
• Service level requirements met.
• Response and resolution to escalated issues in a timely manner.
• Problem ownership demonstrated.
• Meets project deadlines and costs within own scope of responsibility.
• Successful track record of leading small projects.
• Errors with workarounds or fixes provided in a timely manner.
• Successful track record of working with third parties.
• Correct application of severity, impact and priority.
• New business secured and successfully implemented.
• Skills matrix up to date with products / systems/ technologies and techniques.
• Contribution to product forums and working parties.
• Up to date personal learning plan available.

If you think you have the above, then I'd be interested in hearing from you.

I look forward to that. If you would like to apply for the roles of the role please submit your CV online.

Project People is acting as an Employment Business in relation to this vacancy.