Senior On-site Technician

Senior On site technician

Full time Contract (40 hours per week)

Location- Hayes

I am currently undertaking a Search for a Senior On site technician role for a leading client. Candidates will require relevant experience with a proven track record working at this level.

Role Purpose:

The role holder's duties include investigation and responding to User Calls via Service Now at the main site and any of the other sites within the area you support, they will also be expected to investigate any issues that are found during the daily checks and if required report them to the DevOps Team. Production of various reports and sending via email to pre-defined distribution lists at certain times of the day.

Key Requirements and Accountability's:

• * Feedback from customers, Project Manager, Service Lines etc.
  * Proven track record working with product authority and external vendor support teams.
  * Proven track record of problem resolutions.
  * Successful solution designs implemented.
  * Evidence of sharing and re-use of knowledge.
  * Successful definition, implementation and conformance to processes.
  * Service level requirements met.
  * Response and resolution to escalated issues in a timely manner.
  * Problem ownership demonstrated.
  * Meets project deadlines and costs within own scope of responsibility.
  * Successful track record of leading small projects.
  * Errors with workarounds or fixes provided in a timely manner.

If you think you have the above, then I'd be interested in hearing from you.

I look forward to that. If you would like to apply for the roles of the role please submit your CV abhi.pandey@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.