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Senior Counsel for Consumer - 18 month FTC

Job Title: Senior Counsel for Consumer - 18 month FTC
Contract Type: Contract
Location: Reading, Berkshire
Salary: Negotiable
Start Date: As required
Duration: 18 months
REF: X/SCC/SARA_1632846811
Contact Name: Sara Rowe
Contact Email:
Job Published: 11 months ago

Job Description

Senior Counsel for Consumer - Mobile Telecoms - 18 month FTC - Berkshire

Exciting opportunity for a Consumer Protection Lawyer to join a leading mobile operator

Job Context

You will help develop and implement our consumer legal strategy. You will analyse the legal obligations which affect the Company, develop a response and recommend a strategy to our senior managers. You will engage regularly with the business, advise on issues of strategic, legal and reputational importance and represent the Company externally as required.

You'll be part of our Marketing, Consumer Regulatory and External Affairs function within the Legal, Government and Regulatory Affairs Team (LGRA). LGRA provides the legal and regulatory operational backbone of our business. We help manage our brand, protect our reputation, advocate the Company's interests in the marketplace and deliver our message to customers, regulators, government and the media. You will report directly into the Head of Legal, Customer and Regulatory. The Regulatory team manages interactions with Ofcom and other regulators in respect of customer regulatory matters. The overall objective of the team is to give consumers the freedom to enjoy the Company's mobile services.

This role is fixed term cover for approximately 18 months.

Role & Responsibilities

At a high level the role involves taking end-to-end responsibility for legal and regulatory matters affecting the mobile and broadband industry and advising on the application of legislation and regulation to the business. As Senior Counsel in the role you would have responsibility for the following areas:

  • Advising on compliance with legal and regulatory obligations and legal aspects of policy development and strategy for consumer legal and regulatory matters;
  • Managing disputes/litigation relating to customer claims including managing a paralegal;
  • Managing external advisors to help analyse legal and regulatory issues;
  • Providing Risk and Incident management legal support including advising on appropriate business responses;
  • Analysing new product and service proposals and advising on the legal and regulatory implications including project and major programme support;
  • Advising on the impact of changes to legislation and regulation;
  • Maintaining key customer contractual documentation;
  • Providing legal input to responses to regulatory consultations from Government, Ofcom and other regulators;
  • Working with many parts of the business including Commercial, Consumer, Service, Sales, Enterprise, Risk & Compliance and New Product Development. You may also work with the wider group on consumer legal matters.

Skills, Experience & Qualifications

Must Have/Be:

  • Qualification at well-respected law firm in the UK or another Commonwealth jurisdiction.
  • Strong background in consumer law.
  • Prior UK in-house experience in a consumer facing business ideally in telecoms or communications company or regulator, will also consider utilities, financial services (to consumers) or organisation with strong retail / on line presence
  • Above all, you act as a business enabler. You are commercially minded and provide business-savvy, pragmatic legal and regulatory advice.
  • You display clarity of thought and are proficient in analysing and explaining complex issues clearly.
  • You balance strategic, "big picture" thinking with analytical ability and attention to detail.
  • You have excellent verbal and written communication skills and can put together clear and concise arguments, advice and presentations tailored to your audience.
  • Good interpersonal skills are critical. You can influence people at all levels (both internally and externally) in a clear, succinct and persuasive way. You can build and maintain a network of contacts across the business and have experience in stakeholder management.
  • You possess an approachable and friendly attitude, excellent time management and organisational skills, including ability to manage multiple projects simultaneously and prioritise quickly and effectively, switching between different tasks as required.
  • You are adaptable, flexible and a team player able to manage own workload and to contribute effectively to team initiatives.

Nice to Have:

  • Familiar with mobile, internet, telecoms products and technology.
  • Experience in telecoms and knowledge of the UK and EU regulatory framework for telecoms.
  • Experience of working with regulators.
  • Experience of supporting large scale programme implementation

Project People is acting as an Employment Business in relation to this vacancy.