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Senior Applications Support

Job Title: Senior Applications Support
Contract Type: Permanent
Location: Dublin, Republic of Ireland
Industry:
Salary: Negotiable
REF: SNRAS-D_1666362506
Contact Name: Amber Lowman
Contact Email: Amber.Lowman@projectpeople.com
Job Published: about 2 months ago

Job Description

Senior Applications Support

Contract or Perm

Hybrid

Dublin, Ireland

Do you see yourself as a key team member of one of the world's most successful ICT Services and Solutions companies? Are you interested in learning, being challenged and progressing in your career?

Leading IT Services Provider require a skilled Senior Applications Support to join their team in Dublin, Ireland.

Do you recognise Yourself?

  • You have 7+ years' experience in IT
  • You have thorough understanding of and experience in the billing cycle and process
  • You have excellent SQL skills and a strong understanding of Unix / Linux
  • You have excellent understanding of relational databases (PostgreSQL, Oracle)
  • You are self-motivating and are able to prioritise tasks

Your responsibilities will include:

  • Resolve incidents in a timely, efficient and professional manner.
  • Troubleshoot issues in a logical way following proven methodologies/best practise.
  • Take ownership for listening to, understanding and resolving customer issues.
  • Resolve problems within required timescales.
  • Escalate problems to the team leader in a timely fashion if required.
  • Follow documented business processes and adhere to customers service level agreements.
  • Provide clear and professional communication with customers.
  • Work well with other team members and support less experienced people in the team.
  • Document actions taken in resolving new customer incidents.
  • Provide written or verbal work instructions.

Please apply via this site in the first instance, or send a CV with a covering note to Amber.Lowman@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy

Project People is acting as an Employment Agency in relation to this vacancy.