Senior Applications Support

Senior Applications Support

Contract position

Dublin, Ireland (Hybrid Working)

Great opportunity to work as Senior Application Support for a high profile , well-loved brand within IT Service Company based out of Dublin.

Key responsibilities:

• Resolve incidents in a timely, efficient and professional manner.
• Troubleshoot issues in a logical way following proven methodologies/best practise.
• Take ownership for listening to, understanding and resolving customer issues.
• Resolve problems within required timescales.
• Escalate problems to the team leader in a timely fashion if required.
• Follow documented business processes and adhere to customers service level agreements.
• Provide clear and professional communication with customers.
• Document actions taken in resolving new customer incidents.
• Provide written or verbal work instructions.

Required Skills :

• 7+ years working experience in IT
• Excellent SQL skills - mandatory core skill
• Excellent understanding of billing cycle and related processes
• Strong understanding and knowledge of Unix/Linux
• Excellent understanding of relational databases (PostgreSQL, Oracle)
• Desired knowledge of Wildfly, AWS, Apache and Unix scripting is an advantage
• Good Understanding of XML-based web service protocols, e.g. SOAP
• Experienced in using a defect management application, e.g. Jira

If interested and would like to find out more please send your CV to Deepthi.Praveen@Projectpeople.com.

Project People is acting as an Employment Business in relation to this vacancy.