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Senior Applications Support

Job Title: Senior Applications Support
Contract Type: Contract
Location: Dublin, Republic of Ireland
Industry:
Salary: Negotiable
REF: SAS/C/DP_1663774171
Contact Name: Deepthi Praveen
Contact Email: Deepthi.Praveen@projectpeople.com
Job Published: 2 months ago

Job Description

Senior Applications Support

Contract position

Dublin, Ireland (Hybrid Working)

Great opportunity to work as Senior Application Support for a high profile , well-loved brand within IT Service Company based out of Dublin.

Key responsibilities:

  • Resolve incidents in a timely, efficient and professional manner.
  • Troubleshoot issues in a logical way following proven methodologies/best practise.
  • Take ownership for listening to, understanding and resolving customer issues.
  • Resolve problems within required timescales.
  • Escalate problems to the team leader in a timely fashion if required.
  • Follow documented business processes and adhere to customers service level agreements.
  • Provide clear and professional communication with customers.
  • Document actions taken in resolving new customer incidents.
  • Provide written or verbal work instructions.

Required Skills :

  • 7+ years working experience in IT
  • Excellent SQL skills - mandatory core skill
  • Strong understanding and knowledge of Unix/Linux
  • Excellent understanding of relational databases (PostgreSQL, Oracle)
  • Desired knowledge of Wildfly, AWS, Apache and Unix scripting is an advantage
  • Good Understanding of XML-based web service protocols, e.g. SOAP
  • Experienced in using a defect management application, e.g. Jira

If interested and would like to find out more please send your CV to Deepthi.Praveen@Projectpeople.com.

Project People is acting as an Employment Business in relation to this vacancy.