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Security Cleared* Lead Service Architect (ITIL)

Job Title: Security Cleared* Lead Service Architect (ITIL)
Contract Type: Contract
Location: Basingstoke, Hampshire
Salary: Negotiable
Start Date: ASAP
Duration: 6-mnths rolling
REF: FJS-C-LeadServ_AD_1589455086
Contact Name: Alice Davis
Contact Email:
Job Published: about 1 year ago

Job Description

Security Cleared* Lead Service Technical Design Architect (ITIL) is urgently required by our Global IT Services Client, for a rolling 6-month contract, to be based in Basingstoke. The successful candidate will be responsible for the service design for low, medium or high value / complexity deliveries into live service.

  • Understand the customer's user base and IT operational structure
  • Development of detailed end-to-end service designs
  • Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
  • Impact Assessment (IA) of current operating and governance models against scope of work;
  • Identification of transition operating model where required;
  • Design of future operating and governance models;
  • Define, agree and implement pricing for service catalogue;
  • Identify test requirements to feed into overall test plan;
  • Identify and develop on-going support requirements;
  • Development and progression of the operational support requirements and service acceptance criteria.
  • Responsible for the revision of the run cost elements of the cost model where required
  • Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
  • Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs)
  • Definition of early life support requirements
  • Specification and delivery of SA artefacts
  • Process and service tooling design and integration requirements
  • IA of existing processes against client's process requirements
  • Creation of processes and associated artefacts.
  • Writing service documentation as required by the delivery teams for use by operations;
  • Able to facilitate service readiness activities, to ensure a smooth transition;
  • Responsibility and oversight of staff implementing service related artefacts;
  • Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.
  • Service Management qualifications would be expected e.g. ITIL, ISO20000 and IT4IT.

This is an urgent role; please apply as soon as possible if you would like to be considered. * the successful candidate must be willing to undergo security clearance, prior to commencement of this contract.

Project People is acting as an Employment Business in relation to this vacancy.