|Job Title:||SD-WAN 2nd Line Support - Security Cleared - Bracknell - Perm|
|REF:||CV - 2 line - SDWAN_1594741458|
|Contact Name:||Charles Bryan|
|Job Published:||9 months ago|
SD-WAN 2nd Line Support - Security Cleared - Bracknell - Permanent
A national security clearance is required for this role but candidates not holding this level of clearance will be considered
Provide direct technical support for SD-WAN Services as part of the 2nd Line Team and assist in the day to day operations and duties of the SD-WAN Service.
To provide technical support relating to SD-WAN, Certes Encryption, Edge Virtualisation and Access Solution equipment (Dell EMC VPE).
The activities will involve the support of the New SD-WAN Solution (Edge Devices and Orchestration) and its interaction with other Network products.
The types of activities to be undertaken are:
- Take and log calls on the service management system from Customer 1st line desk
- Network Monitoring & Event management via Orchestrator tools
- Support workarounds, solutions and mitigations for identified issues
- Support and identified issues requiring more detailed and in-depth analysis and escalate to 3rd
- Maintain full and accurate records and progress all customer fault reports and technical enquiries
- Work on 24x7 Shift
2nd line engineers require a NOC experience and network technical knowledge of the Juniper, Cisco (product training will be provided).
- Experience working in a '2nd' line NOC support group
- Ideally have knowledge of MS Service Center Support tool, SD-WAN, Cisco, Juniper, Certes etc
- Thorough knowledge of network technologies
- Ideally have been in a support role in a WAN environments, i.e. has knowledge of IP, Routing, SD-WAN solutions, encryption, edge virtualisation (VMWare or Adva)
Project People is acting as an Employment Agency in relation to this vacancy.
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