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SC Cleared helpdesk/service desk support engineer (2nd Line)

Job Title: SC Cleared helpdesk/service desk support engineer (2nd Line)
Contract Type: Contract
Location: Solihull, West Midlands
Salary: Negotiable
Start Date: asap
Duration: 6 months
REF: x/eg/SCdesktop_1496758642
Contact Name: Elizabeth Gilpin
Contact Email:
Job Published: about 1 year ago

Job Description

SC Cleared helpdesk/service desk support engineer (2nd Line) Windows/SCCMis urgently required by our Global Defence and IT Services Company for an initial 6 months rolling contract, to be based in Solihull.

Responsibilities and Skills

  • Providing remote support from a helpdesk
  • End User Device, Blackberry and O365 Support for approximately 75000 users.
  • 2nd line support desktop support
  • Working with Other capability units and 3rd parties to achieve resolution.
  • Supporting Blackberry 3rd line and O365 solutions.
  • Provision of knowledge management articles to support service improvement.
  • Importing application packages into SCCM.
  • Investigation into SCCM deployment issues.
  • Service reporting for remote desktop support.
  • Rebuild of individual devices as part of incident resolution.
  • Remote deployment of OS security updates, software patches and service packs.
  • Identify and facilitate continuous service improvement of day to day delivery.
  • Microsoft Office Applications
  • SCCM 2012
  • Windows 7 or 10 experience.
  • BES 10 or 12 experience.
  • O365 Experience.
  • App-v.
  • Citrix/VDI.
  • Understanding of Sense and respond and ITIL processes
  • Take ownership of Incidents problems and Changes to see them through to completion

* The successful candidate must have current SC Clearance

Please apply to

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