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SC Cleared 2nd line Network Support Engineer, Contract,Solihull

Job Title: SC Cleared 2nd line Network Support Engineer, Contract,Solihull
Contract Type: Contract
Location: Solihull, West Midlands
Industry:
Salary: Negotiable
Start Date: ASAP
Duration: 3 month rolling
REF: CB - SOL - Cisco - 2_1534178684
Contact Name: Charles Bryan
Contact Email: charles.bryan@projectpeople.com
Job Published: 3 months ago

Job Description

SC Cleared* Network Support Engineer, 2nd Tier - Cisco - Solihull, Contract

Role Purpose

  • To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.
  • Provision of 1st line support for incidents with 2nd line capabilities. Escalation for technical issues will be into 3rd line.
  • This will be focused on the Meraki Product set for Routers/Switches/Access Points.
  • This will be a shift position working a 4 day on - 4 day off 4 night on - 4 night off rota on a 12 hour shift transitioning at 07:00 and 19:00.

Key Accountabilities

  • Supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
  • Develop an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.
  • Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
  • Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.

Key Skills Required

  • Previous Network engineer experience required
  • Good understanding of Cisco networking - any Meraki product set is desirable
  • Happy to work shift pattern - 4 day on - 4 day off 4 night on - 4 night off, 12 hour shifts
  • Good communication skills

*Candidates must either have current SC Clearance or be willing and eligible to go through SC Clearance which can take up to 12 weeks

Project People is acting as an Employment Business in relation to this vacancy.