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Salesforce Development Manager

Job Title: Salesforce Development Manager
Contract Type: Permanent
Location: London, England
Industry:
Salary: Negotiable
REF: 20201026a_1603733125
Contact Name: Lidia Vierha da Cunha
Contact Email: Lidia.Cunha@projectpeople.com
Job Published: about 1 month ago

Job Description

We are currently looking for a Salesforce Development Manager. This is a permanent role that can be based of London or Witney. The job is currently remote, however there will be a couple of days in the office once Covid restrictions ease.

This role will be required to:

  • Lead the development and operations of the Salesforce platform to meet the dynamic business needs
  • Lead and develop the team's capabilities and working practices to improve velocity, release quality and service availability
  • Manage our key suppliers of Salesforce, Kaptio and Travel Service Providers

Main requirements:

  • Experience of managing a Salesforce development and engineering team, preferably Service Cloud
  • Strong experience of leading a CRM (sales or service) system development function from requirement to release demonstrating competency in business analysis, development, testing, release and warranty
  • Experience of leading a technical support and application operations function demonstrating competency in prioritised incident resolution, problem management, and proactive performance monitoring
  • Strong experience of practising Agile (Kanban or SCRUM)
  • At least one of the following Salesforce certifications: Administrator; Platform App Builder, Platform Developer
  • Demonstrate leadership of a software development and application operation team which includes developing the capabilities of that team resulting in improved productivity, reliability and security
  • Be passionate about understanding how your team can improve the business performance metrics of the Sales & Service teams
  • Have the gravitas to be able to engage with senior stakeholders to discuss business strategy, (Agile) Product Ownership maturity and performance, service KPIs for delivery and operations
  • Ever-learning and open to adopting new ways-of-working to foster a continuous improvement culture
  • Able to effectively manage a cross-skilled team that may include members from other functions or have some fluidity as we mature and grow

Responsibilities:

  • Complete the delivery of the Salesforce & Kaptio product within the Journey Desk Replacement project. Enhancing the MVP to meet business requirements, rolling out to all users and complete transition off the legacy system.
  • Work closely with Product Owners to ensure a prioritised backlog to support business need
  • Develop the capabilities and ways-of-working within the team and with other teams to improve delivery flow, safe and secure releases.
  • Create and deliver aroadmap of in-house developments, Kaptio and Salesforce's major releases
  • Manage removal of technical and operational debt
  • Lead the diagnosis of 3rd line incidents, liaising with suppliers where necessary, and then restoring service
  • Define the team's performance objectives and assess progress
  • Develop and nurture a culture of excellence in Agile development, engineering and operations i.e. DevOps
  • Manage the commercial and support relationship with our key suppliers

Project People is acting as an Employment Agency in relation to this vacancy.