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Process Designer - Customer Experience

Job Title: Process Designer - Customer Experience
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: competitive salary + benefits
Start Date: ASAP
REF: KK_PROCESS_1497546945
Contact Name: Kerry Knight
Contact Email: kerry.knight@projectpeople.com
Job Published: 2 months ago

Job Description

Process Designer - Customer Experience

Berkshire

Perm

This leading telecoms company are going through an exciting period of change and are seeking an experienced Customer Experience Process Designer to join their Channel Operations team.

You will be responsible for designing the process for Customer Experience across every customer touch point across all channels during the customer journey. This will be from the beginning of the customer having initial interest in the product, through to actually departing with their cash to buy it and ensuring the experience as the customer is the best it can be.

You must have a background from a similar role specialising in the consumer side ideally from a large consumer led organisation. Telecoms is an advantage.

For more information please apply here or send a CV direct to kerry.knight@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.