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Process Delivery Performance Analyst

Job Title: Process Delivery Performance Analyst
Contract Type: Contract
Location: Reading, Berkshire
Salary: £350 - £400 per day
REF: SQ 14/07/22_1657786729
Contact Name: Sarah Quinn
Contact Email:
Job Published: 3 months ago

Job Description

Process Delivery & Performance Analyst

Permanent or Contract

Reading/ Hybrid working - 1 or 2 days a week in the office.

We are recruiting for a Process Delivery & Performance Analyst at a large UK telecoms infrastructure company based in Theale (2 days and remote 3 days). This role can be either a contract or a perm role.


Deliver process improvement expertise to Cornerstone Value Chain. Directing Process Owners and subject matter experts in a collaborative and cross functional way to create process against a specific standard to ensure a structure that deliveries efficiencies, risk control and quality business processes. Application of process frameworks, enforcement of the standard and resilience to challenge each step in a process. Provide performance analytics to deliver sustained improvements. This role will require an excellent degree of stakeholder (internal and external) communication and management.

Key Responsibilities:

  • Deliver and promote continuous improvement and culture in line with streamline providing high quality and robust information to support decision making and to deliver Cornerstone strategy, services and priorities.
  • Support and lead the design and build of a continuous improvement of the value chain framework and socialization business wide to ensure it is well understood and used.
  • Identify, facilitate and oversee process improvement projects.
  • Ensure risk-based approach to process is taken and highlight risks to appropriate areas if the business strategy or objectives could be impacted.
  • Define critical success factors and process KPIs (key performance indicators) to drive continuous improvements of Cornerstone processes.
  • Support the design and build of mechanisms and tools to automate process KPIs measurements and process interactions.
  • Deliver process dashboards and reports to demonstrate performance of Cornerstone business processes on a departmental basis and target areas for improvement based on performance.
  • Actively plan reviews of process overtime and communicate, and coordinate process definition activities as per Cornerstone Process Framework among stakeholders and/or other departments to bring together a seamless Cornerstone business processes that can be effectively measured.
  • Ensure risk-based approach to process is taken and highlight risks to appropriate areas if the business strategy or objectives could be impacted.
  • Be the SME for the transition and/or transformation project team by delivering Target Operating Models, lead process workshops within Cornerstone and their key Suppliers. Develop and improve process templates, ensure and support process SMEs to complete Process Definition Documents. Develop and deliver regular process status reports.

Person Specification:

  • Demonstrable evidence of deep knowledge of process frameworks (BPM, APQC, ITIL, COBIT etc.), as well as Lean, Six Sigma, Kaizen or equivalent process improvement methodologies.
  • Demonstrates capability in Project planning, Process mapping, Process evaluation and development
  • Strong Process analysis and documentation using recognised standards
  • Ability to plan and facilitate workshops and meetings to deliver an agreed outcome
  • Strong, analytical, research skills.
  • Interpersonal and problem-solving skills required
  • Good track record for innovation and measurable process improvements
  • Good presentation and communications skills across multiple levels of the organization, including senior management. Must be able to articulate messages across a variety of audiences
  • Lean techniques and or Six Sigma Qualification, Green belt

To apply for this position, please send your CV to

Project People is acting as an Employment Business in relation to this vacancy.