Process & Continual Improvement Analyst

Process & Continual Improvement Analyst

Permanent

High Wycombe, Buckinghamshire

I am currently recruiting on behalf of a IT Infrastructure reseller / IT solution provider company based in High Wycombe for a Process & Continual Improvement Analyst! This is a permanent position paying a competitive salary plus benefits. This is a good opportunity to work for a company who really like to look after their employees and offer great incentives and work/life balance!

As Process & Continual Improvement Analyst you will be key in the on-going success of the process function within the services department of the business. You will facilitate business change through continual service improvement and service on-boarding activities.

What you will be doing:

• Helping to identify and implement Service Improvement initiatives
• Supporting on-boarding of new services or service changes
• Document all new processes

Skills and experience we are looking for:

• Strong background in Process Analyst or CI or Business Analyst role
• Must have excellent interpersonal skills as will be running workshops
• Analytical thinker
• Experience in documenting processes
• Strong process modelling techniques
• Able to facilitate and chair workshop sessions
• ITIL Foundation certified or experience working within an ITIL environment
• Previously worked in an ITIL managed services business (ideal)

If you are interested in this permanent opportunity then please apply on line or email your CV direct to Salome.Maybanks @ projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.