Problem Manager

Problem Manager

Permanent Opportunity - Competitive Salary + Benefits + 10% Bonus

Reading, Berkshire

A challenging new opportunity has arisen for an ITIL certified Problem Manager to work on a permanent basis for a leading Mobile Telecoms company based in central Reading. Your role as Problem Manager will be to manage outsourced / Managed Service Provider Problem Team, to ensure that issues and incidents are being resolved properly.

As Problem Manager you will be responsible for:

• Responsible for managing the delivery of the outsourced problem team
• Problem analysis, deep-diving into root cause
• Putting measures in place to prevent repeat problems
• Identifying areas for continuous service improvement
• Predicting and preventing negative impacts on the network
• Reviewing major problems and identifying risks
• Act as escalation point for suppliers in order to investigate, assess and resolve problems with the network
• Providing insight on supplier performance in problem management and challenging where appropriate

Skills & Experiences Required:

• ITIL V3 or V4 certified
• Experienced Problem Manager
• Demonstrable experience in a Customer Centric Service Operations Problem Management role
• Advanced Excel, strong analysis, reporting and data management skills
• Strong stakeholder relationship management skills

Salary and package disclosed upon application

If you are interested in this permanent opportunity and you have the required skills and experience please submit your CV on line or email direct to Salome.Maybanks@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.