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Problem Manager

Job Title: Problem Manager
Contract Type: Permanent
Location: Reading, Berkshire
Industry:
Salary: Competitive Salary + Benefits + Bonus
REF: SM/P/Prob1_1572280809
Contact Name: Salome Maybanks
Contact Email: salome.maybanks@projectpeople.com
Job Published: 24 days ago

Job Description

Problem Manager

Permanent Opportunity - Competitive Salary + Benefits + 10% Bonus

Office based (Reading) and home/remote working available

Problem Manager - working for a leading Mobile Telecoms company as Problem Manager you will be responsible for overseeing the problem management conducted by the Managed Service Providers to ensure that issues are being resolved properly. Due to the nature of this role my client is looking for a Problem Manager with experience of managing an outsourced 3rd Party / Managed Service Partner.

As Problem Manager you will be responsible for:

  • Responsible for managing the deliverables of the outsourced problem team
  • Problem management on the Emergency Services Network
  • Act as escalation point for suppliers in order to investigate, assess and resolve problems with the network
  • Providing insight on supplier performance in problem management and challenging where appropriate

Skills & Experiences Required:

  • ITIL V3 or V4 certified
  • Experience managing delivery from 3rd parties or MSPs (problem management)
  • Demonstrable experience in a Customer Centric Service Operations Problem Management role
  • Experienced Problem Manager
  • Advanced Excel, strong analysis, reporting and data management skills
  • Strong stakeholder relationship management skills

Salary and package disclosed upon application

If you are interested in this permanent opportunity and you have the required skills and experience please submit your CV on line or email direct to Salome.Maybanks@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.