Problem Manager

Problem Manager

Permanent - Berkshire

The Role:

This is a permanent position, working for an exciting and agile communications company. They are currently seeking an ITIL V3 Certified Problem Manager to join their team, based out of a newly refurbished office in the heart of Reading. The company offers a market leading salary with a generous package, along with flexible working opportunities.

Responsibilities:

• Predicting and preventing negative impacts on the network
• Providing insight on supplier performance in problem management and challenging where appropriate
• Identifying areas for continuous service improvement
• Responsible for signing off workarounds to problems suggested by the supplier
• Responsible for reviewing major problems report provided by suppliers
• Responsible for identifying risks to the network
• Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate

Experience Required:

• Demonstrable experience in a Customer Centric Service Operations Problem Management role within an IT or Telecoms environment
• Good understanding of ITIL and Problem Management functions
• ITIL Certification V3 or V4
• Knowledgeable of Mobile Infrastructure
• Confident leadership style

If you would like to be considered for this exciting opportunity, please apply today with a copy of your most up to date CV.

Project People is acting as an Employment Agency in relation to this vacancy.