Job Title: | Problem Manager |
Contract Type: | Contract |
Location: | Bracknell, Berkshire |
Industry: | |
Salary: | Daily Rate |
Start Date: | ASAP |
Duration: | 3 months + |
REF: | FJS/LS/ProbMan_1567762291 |
Contact Name: | Leanne Summers |
Contact Email: | leanne.summers@projectpeople.com |
Job Published: | over 4 years ago |
Job Description
Problem Manager - Contract - Bracknell, Berkshire.
A global IT services company is searching for a Problem Manager to join their team in Bracknell on a contract basis.
A national security clearance is required for this role but candidates not holding this level of clearance will be considered.
Role:
We are searching for candidates with good problem management experience or a Service Engineer - ideally with experience of HP Service Manager or similar.
- The Problem Manager will manage all assigned Problem Records throughout their life-cycle in line with contractual KPIs, including the identification of Root Cause, Workaround implementation, and/or the release of Permanent Resolution.
- You will work closely with technical teams to coordinate necessary resource in line with other processes such as Defect/Change/Release during the life-cycle of each Problem case.
Key Accountabilities:
- Manages the service delivery within small to medium sized accounts, or elements of service delivery within a large account, in order to deliver contracted service commitments and continual service improvements.
- Contributes to forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.
- Controls elements of service risks, service costs and improves productivity of low complexity contracts for customers and the company in order to increase profitability and continually improve cost effectiveness.
- Proactively manages internal and external suppliers in a service partnership as 'one service team'.
- Contributes to the continual improvement of Service Delivery standards and practices.
- Depending on the size of the account, identifies opportunities for new business and account growth.
Key Performance Indicators:
- Service performance meets service level agreement (SLAs).
- Service availability, continuity, security and capacity.
- Delivering to cost budget.
- Improving efficiency target.
- Customer satisfaction.
- Account / Sales growth targets.
To apply, please send your CV to leanne.summers@projectpeople.com
Project People is acting as an Employment Business in relation to this vacancy.
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