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Problem Manager

Job Title: Problem Manager
Contract Type: Permanent
Location: Berkshire, England
Salary: Negotiable
REF: PM -RS_1518709180
Contact Name: Racquel Smith
Contact Email:
Job Published: about 1 year ago

Job Description

We are looking for a talented Problem Manager to join as expanding telecoms company.

Your background:

A proven background in Problem Management (dealing with third parties) and experience within IT or Telecoms with ITIL v3 accreditation are the key requirements for this role.

You will be confident and organised with experience driving third parties from a governance perspective, and continuously looking for opportunities to improve service to your customers through identifying potential CSI initiatives.

The Role:

The Problem Manager is responsible for:

  • Being escalation point for suppliers in order to investigate, assess and resolve problems with the network.
  • Coordinate investment sign off if required to resolve problems.
  • Liaising with Shareholder problem management teams to support network KPIs.
  • Governance of supplier lead Problem Management.

This role will require a candidate willing to undertake SC Clearance (5 years residency in UK, finance, criminal and security checks)

This is a great opportunity for someone who is looking to develop a career within Problem Management, and relishes the challenge of working in a fast-paced, often pressurized Telecoms environment. If this sounds like you, we would be very keen to hear from you.

Project People is acting as an Employment Agency in relation to this vacancy.