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Problem Analyst

Job Title: Problem Analyst
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Negotiable
Start Date: July/August
REF: PA -RS_1530617717
Contact Name: Racquel Smith
Contact Email: Racquel.Smith@projectpeople.com
Job Published: 5 months ago

Job Description

Duties:

  • Look at incidents that occur, trends of an incident, root cause analysis. What impacts the service and end customer experience and to prevent reoccurrence
  • Predicting and preventing negative impacts on the shareholders networks.
  • Providing insight on supplier performance in problem management and challenging where appropriate.
  • Identifying areas for continuous service improvement.
  • Attend meetings required and support inputs
  • Responsible for signing off workarounds to problems suggested by the supplier.
  • Where required, responsible for resolving problems.
  • Responsible for reviewing major problems report provided by suppliers.
  • Responsible for identifying risks to the network.
  • Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate.

Requirements

  • Good understanding of problem management functions
  • Demonstrable experience in a Customer Centric Service Operations Problem Management role
  • Good communication skills
  • Knowledgeable of mobile infrastructure (a bonus)
  • Stay calm under pressure
  • Good at prioritising
  • Matrix management experience

Project People is acting as an Employment Business in relation to this vacancy.