Problem Analyst

Duties:

• Look at incidents that occur, trends of an incident, root cause analysis. What impacts the service and end customer experience and to prevent reoccurrence
• Predicting and preventing negative impacts on the shareholders networks.
• Providing insight on supplier performance in problem management and challenging where appropriate.
• Identifying areas for continuous service improvement.
• Attend meetings required and support inputs
• Responsible for signing off workarounds to problems suggested by the supplier.
• Where required, responsible for resolving problems.
• Responsible for reviewing major problems report provided by suppliers.
• Responsible for identifying risks to the network.
• Responsible for maintaining supplier and shareholder relationships in the areas they work on where appropriate.

Requirements

• Good understanding of problem management functions
• Demonstrable experience in a Customer Centric Service Operations Problem Management role
• Good communication skills
• Knowledgeable of mobile infrastructure (a bonus)
• Stay calm under pressure
• Good at prioritising
• Matrix management experience

Project People is acting as an Employment Business in relation to this vacancy.