Premium Support Engineers

2 fantastic positions open for Premium Support Engineers with Global Retail Bank experience to come on-board and work for a Market leading Multi-national IT company based in Canary Wharf - London. This will be a 3 month rolling contract position.

Key skills:

* Windows 7 & MacOS

* Microsoft Office 2013 (including Outlook)

* Lotus Notes

* Citrix

* Blackberry's

* Cisco AnyConnect (VPN)

* iOS & Android Support

* GOOD Technologies (BYOD)

Responsibilities:

*Providing IT support services to premium level users via floor walking and service desk.

*Strong customer service & communication skills required, along with more in-depth technical ability to perform 2ND line type technical support.

*Provide 1st and 2nd line Desktop IT support to HSBC's Premium Supported users

* Incident resolution via service desk tools or direct desk side engagement with the customer.

* Customer coaching.

* Involvement in project implementation and moves and changes.

* Support of Remote Working.

* Maintain effective working relationships with other support teams, other Head Office areas and external service providers.

* Identify potential technology improvements where possible and improvements in how technology can be used to support the business.

* Participate in testing new applications and hardware as required.

* Communicate effectively with key business users regarding day-to-day support.

*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.

*Strong analytical skills to quickly assess situations, their impact and options for resolution.

*Ability to work under pressure and deliver within limited timescales. Strong interpersonal skills. Good communication, both verbal and written.

*Experience providing IT Support to customers at all levels

Project People is acting as an Employment Business in relation to this vacancy.