PMO Analyst

We have an exciting opportunity arise for a PMO / Demand Specialist with a well known telecommunications company. This role would suit an individual who is looking to move into the demand space or someone who wants to develop their skills. This will give you the opportunity to mould the role around you as it is newly established within the team.

This is a 12 to 18 month FTC opportunity with hybrid working based in Theale.

MAIN PURPOSE OF ROLE

To manage the incoming applications from 3rd party customers (non-Anchor Tenants) and collaborate with the Anchor tenants on obtaining approvals under the Right of First Offer process in line with the MSA. Be first point of contact for 3rd Party customers advising on status of applications and drive the process to ensure fastest time to revenue is achieved.
Support Demand Analysts with processing Anchor Tenant demand intothe business, and be responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within the business scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.

KEY RESPONSIBILITIES

• Manage 3rd Party Applications into 3rd party applications from non-Anchor Tenants through the Right of First Offer process as defined under the MSA.
• Create, update, maintain, and issue progress reports to all stakeholders including status updates to customers. Collaborate with internal stakeholders and provide support on any customer information required to assist in the delivery of the services required.
• Be the first point of contact for customers and build relationships as necessary and promote the business as the first choice of network provider.
• Manage offer letters and quotes to customers ensuring costs are accurate and timely.
• Ensure customer POs are received, correct, and in place prior to accepting and initiating orders.
• Work closely with Acquisition and Build PMs and contribute to the development, and continuous improvement of practices and process that enable the business to provide services to the customer that is considered to be best in class.
• Processing Service Order Requests (SOR) To effectively process all Service Order Requests that are received by the Demand team.
• Use key business reports and financial information to ensure that requests are within the business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review.
• To coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
• Change Management To effectively process all Change Requests that are received by the Demand team.
• Database Management Ensure all demand is processed & aligned through Commercial Services access database system to ensure holistic view of all projects & programs under management, creating a central business record of all site activity.
• Ensure all Data input is cleansed and valid to maintain quality data records.
• To support, develop and maintain business relationships by working with internal & external stakeholders to deliver quality demand profiles. Ensure relevant stakeholders are aligned with the demand strategies, understand supplier strategies and are regularly updated to any changes to ensure continued customer engagement.
• To proactively manage general demand queries from suppliers to ensure accurate and efficient project delivery.
• Compliance & Security To support and contribute actively to health and safety, environmental, business continuity and information security arrangements that meets our obligations to our customers.

Project People is acting as an Employment Agency in relation to this vacancy.